Failure of Monarch

Following the news that Monarch have gone into administration we would like to clarify the insurance position.

Package Holidays – travellers should contact their Tour Operator or Agent to obtain a refund or, if already abroad, Administrators have confirmed they will honour the return trips at no extra cost.

Monarch was part of the Civil Aviation Authority (CAA) ATOL Scheme so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. If already abroad, travellers should be able to use the scheduled airline tickets provided.

Flight Only – if payment was made using a credit card and the total charge was at least £100, customers should seek a refund from the card issuer (a “Section 75 claim”).  If payment was made using a debit card, many issuers (including Visa, Mastercard and Amex) will also cover the loss.

Travel Insurance Coverage – where End Supplier Failure is included (Premier Plus only) cover will be provided if the insured cannot recover their losses from any other source. There is also cover for other pre-paid expenses up to £1500 which are not recoverable which the insured has booked themselves, e.g. pre-paid car hire and accommodation.

If you have any queries on this, please contact us initially at:

Travel Date Changes

If a Single Trip policy is held and dates need to be changed we will transfer the insurance across. Please advise us of details and policy number, ideally by email so that an endorsement can be issued.

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