The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
Whose Products do we offer?
AXA Insurance UK plc
Which service will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will need to make your own choice about how to proceed.
What will you have to pay us for this service?
No fee will be charged for our assessment, advice and recommendations.
Who regulates us?
Floyds Direct Travellers Insurance are authorised and regulated by the Financial Services Authority. Our FSA registered number is 310276. Our permitted business is selling Travel Insurance and European Breakdown cover. You can check this on the FSA's register by visiting website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234
Ownership
Floyds Direct Travellers Insurance is a 100% privately owned company and the proprietor is Mr Malcolm R. Floyd
What to do if you have a complaint
We hope You will be pleased with the service We provide. However, if You have a complaint about Our service or about a claim, please contact The Complaints Manager, Floyd’s Direct Travellers Insurance, Eversley House, 7 Henley, Littledown, Bournemouth, BH7 7EH Tel: 0870 4423234. If You are still not satisfied please write to the Head of Claims, UK Underwriting Ltd, 2 Gibraltar House, Bowcliffe Road, Leeds, LS10 1RJ.
If You are still not happy with the response You have received, You have the right to ask the Financial Ombudsman Service to review Your case.
Are we covered by the Financial Services Compensation Scheme FSCS)?
We are covered by the FSCS. You may be entitled to compensation
from the scheme if we cannot meet our obligations. This depends on the type
of business and the circumstances of the claim.
Further information about the compensation scheme arrangements is available
from the FSCS by visiting their website www.fscs.org.uk.