FAQs

FREQUENTLY ASKED QUESTIONS

We’ve put together some commonly asked questions to give you more information about Adventures Travel Insurance and the cover we offer.If you have a question that is not answered below please use the contact us page.

Single Trip

Who is eligible for Floyds Direct travellersinsurance?
Is there an age limit?
What is the maximum duration?
Do you cover one-way trips?
Can I extend my policy if I decide to stay longer?
What are the advantages of Annual Multi-trip travel insurance?
Do you cover Winter Sports holidays?
Am I covered for all skiing activities under Winter Sports cover?

Annual Multi-Trip

Who is eligible for Floyds Direct travellersinsurance?
Is there an age limit?
How many times can I travel and how long can each trip be?
Am I covered for trips in my home country?
Under an Annual Multi-trip policy, can children travel independently of an insured adult?
If I am abroad can I extend the 'maximum duration any one trip' limit provided by my Annual Multi-trip policy if I decide to stay longer?
Do you cover Winter Sports holidays?
Am I covered for all skiing activities under Winter Sports cover?

Policy Options

Can I delete cover that is not required for a reduced premium?
Can I delete the policy excess?
Can we have a lower premium and higher excess?
Am I covered for business travel?
Am I covered for other sports & activities?
Is my personal baggage covered?
Am I covered for events caused by terrorism?

Medical Assistance

Do you have a 24-hour Medical Emergency Assistance Service?
In the event of a medical emergency whilst abroad, do I have to pay my medical bills myself?

Making A Claim

How do I make a claim?
How quickly will you settle my claim?

Buying Online

Is your website secure?
How can I pay for my policy?
How will I receive my travel insurance policy documents?
Do I need to take my policy documents with me?
Can I get my money back if I want to cancel?

Other

Who are the Insurers?
Are there countries that are not covered?
Are children covered?
How do I know what I'm covered for?
Reciprocal Health Agreements: EHIC & Medicare
Can you resend my policy to me?
What is End Supplier Failure cover?
Can I get travel insurance if I have an existing medical condition?