Making a Claim

MAKING A CLAIM

To make claiming on your Floyds Direct travellersinsurance Policy easier and quicker, you can download and print the relevant claim form using the links below. We have also included some information to help you complete your claim form and let you know what documents you will need to send to us.

To view and download the claim forms below, you will need to have Adobe Reader installed on your computer. If you don’t have Adobe Reader, then you can download it here:

1. Select the appropriate claim form from the list below

Cancellation

What should I do?
What documentation do I need to back up my claim?
Click here to download a Cancellation Claim Form

Curtailment, Medical and Other Expenses

What should I do?
What documentation do I need to back up my claim?
Click here to download a Medical and Curtailment Claim Form

Baggage, Personal Money and documents

What should I do?
What documentation do I need to back up my claim?
Click here to download a Baggage, Personal Money and Documents Claim Form

Delayed Departure, Missed Departure/Missed Connection

What should I do?
What documentation do I need to back up my claim?

    Click here

        • to download a Travel Delay/Disruption Claim Form

    2. Send the original completed form & original supporting documentation to:

    Floyds Direct travellersinsurance Claims Department
    P J Hayman & Company Ltd
    Stansted House
    Rowlands Castle
    Hampshire
    PO9 6DX

    If your type of claim is not listed above, or if you would like to speak to the Claims Department, please call 02392 419 045. We are open Monday to Friday 9am – 5pm, closed Bank Holidays.

    Alternatively, email claims@pjhayman.com

    When will my claim be settled?

    You can usually expect to receive one of the following within 5 working days of us receiving your completed claim form:

    • A cheque to cover your claim
    • A request for more information and why we need it
    • An explanation of why your claim is not covered under the terms of the policy

    Documentation

    • Please note that photocopies are not acceptable when processing claims and we must have sight of the original documents. Some original documents can be returned, if requested, once settlement has been made.
    • If your claim is not covered we will return all your original documentation.

    Contact us

    If you would like to speak to the Claims Department, please call 02392 419 045. We are open Monday to Friday 9am – 5pm, closed Bank Holidays.

    Alternatively, email claims@pjhayman.com

    When do I notify you?

    • For all sections except End Supplier Failure (see below)

    The notification must be made within 31 days or as soon as possible thereafter following any bodily injury, illness, incident, event, redundancy or the discovery of any loss or damage which may give rise to a claim under this policy.

    • For End Supplier Failure only

    You must notify us of any event which may give rise to a claim within 14 days to:

    International Passenger Protection Claims Office
    IPP House
    22-26 Station Road
    West Wickham
    Kent
    BR4 0PR

    or

    – by telephone: +44 (0)20 8776 3752
    – by fax: +44 (0)20 8776 3751
    – by email: info@ipplondon.co.uk

    IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed.